UIS Technology Partners is seeking a full time Desktop Support Engineer to perform the following IT services:

Provide initial setup, support, troubleshooting, repair, and preventative maintenance for multiple devices (PCs, Laptops, MACs, Chromebooks, iPads).

Position Duties include:

  • Provides technical support to users
  • Maintains technology equipment inventory
  • Identifying and troubleshooting network issues as needed and in a timely manner
  • Professionalism when resolving service delivery and client issues in a timely manner
  • Identifying and escalating business and technical challenges as appropriate and in a timely manner
  • Working in a team environment in addition to the ability to work independently
  • Communicating with other engineers, clients, and managers in a professional manner as situations arise, and at regular intervals ensuring that all parties involved are kept up to date at all times
  • Attending and participating in regularly scheduled team meetings, development training, and other meetings as needed
  • Available for emergency responses as needed

Can continually demonstrate excellent customer service skills by:

  • Creating a positive impression at all times with all customers.
  • Increasing customer satisfaction through effective and timely communication in person, through email and by phone
  • Making all customers feel valued on an ongoing basis through establishment of rapport and relationship building
  • Providing value to customers with difficult issues through use of good listening, communication, and problems solving skills

Experience Requirements (Hands-on)

  • Microsoft Operating Systems Windows 7, Windows 10, MAC OS, Chrome (3 yrs)
  • Microsoft Office Applications (3 yrs)
  • Knowledge of Google Apps and Office 365 a plus
  • Physical Requirements: exerting 20-50 pounds of force occasionally, or 10-15 pounds of force frequently. Ability to lift 20 pounds

Salary & Benefits

  • Medical with choice of HMO, PPO, POS medical plans for employee, family and domestic partner
  • Dental insurance for employee, family and domestic partner
  • Vision plan for employee, family and domestic partner
  • Holidays and PTO Time
  • New Employee Referral Bonus Plan
  • New Client Referral Bonus Plan
  • Industry Training
  • Mileage Reimbursement